Frequently Asked Questions

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General questions

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General questions

: You do not need a medical prescription to consult an orthotist at our clinics. However, depending on the type of product (custom-made or prefabricated), a prescription may be required. For example, medical items such as foot orthotics, custom orthotics, compression stockings of 20mmHg or more, or devices for the treatment of sleep apnea generally require a prescription.
: Your prescription is valid for several years, but some insurance companies require a new one for each renewal of orthotics or compression stockings. We recommend checking with your insurer.
: These products must be prescribed by an authorized healthcare professional, according to insurance requirements. This may include a medical specialist (orthopedist, physiatrist, rheumatologist, neurologist, neurosurgeon, geriatrician), a general practitioner, a podiatrist, or, in some cases, a nurse practitioner specialized in primary care (IPSPL).
: It is important to check your policy and coverage details with your private insurance provider. During your appointment, the orthotist will also review your prescription and confirm its validity.
: To book an appointment with one of our professionals (orthotist, respiratory therapist, or compression fitter), click the “Book an Appointment” button at the bottom of the page or in the main menu. You’ll be directed to our online booking platform where you can enter your information. A team member will call you back to confirm your appointment.

You may also contact our customer service directly at 1 866 525-3757.

Product questions

Many people confuse orthotics and prosthetics, but the distinction is simple. A prosthesis replaces a limb or part of a limb. An orthosis is used to support, immobilize, or improve the function of a limb. There are various types of orthoses: functional, supportive, corrective, etc.

A simple everyday example :

Glasses are orthotics, they improve vision.
Dentures are prosthetics, they replace teeth.

Compression stockings are useful in several situations:

Medical care : to prevent or treat poor blood circulation.
Pregnancy : to prevent or relieve the feeling of heavy legs and the appearance of varicose veins.
Everyday use :
- During long trips by plane or car;
- When sitting or standing for extended periods;
- To aid in recovery during or after physical activity.

There are several mask types depending on your needs :

Nasal pillow mask : fits inside the nostrils (more invasive, for nasal breathing only).
Nasal mask : covers the nose but not the nostrils (also for nasal breathing).
Full face (nasal-oral) mask : designed for those who breathe through the mouth or cannot tolerate nasal masks.

For the most up-to-date information about product pricing or availability, please contact our customer service team at 1-866-525-3757. We’ll be happy to assist you.

We offer a 10-business-day return or exchange policy with receipt. The product must be intact and in its original packaging. Some items that come into direct contact with the skin are excluded.

For full details on our exchange and return policy, click here.

You benefit from a 6-month warranty on modifications and adjustments after receiving your orthotics or prosthetics. Custom-made orthotics are non-refundable, as they are manufactured specifically for you. All details are printed on the back of your invoice.

Service questions

You benefit from high-quality care provided in our clinics by certified respiratory therapists. We’re proud to announce that Medicus is now officially accredited by Accreditation Canada. This recognition reflects the strong commitment of our staff and leadership to continuously improve the quality of our products and services and to take every necessary measure to maintain this high standard of excellence.

Yes, at the Longueuil and Sherbrooke locations. The at-home WatchPAT ONE test is simple, single-use, and allows for sleep apnea screening from the comfort of your home. A medical prescription is required (from a general practitioner, specialist, or specialized nurse practitioner – IPSPL). The service is not covered by the RAMQ, but it may be reimbursed by private insurance. The results are analyzed by a pulmonologist and provided within 3 to 4 weeks.

A biomechanical assessment is a clinical tool used to analyze the relationship between your joints, posture, and movement—particularly during walking. It enables the orthotist to form a complete picture of your body’s mechanics and detect any imbalances or abnormalities.

It includes the following steps :

Assessment of joint range of motion
Posture and alignment observation
Gait analysis
Plantar pressure analysis

Yes, equipment rentals are available, subject to availability. This service is currently offered only at our Quebec City locations. For pricing and rental details, please contact one of these branches directly.

An appointment is only required when you wish to consult an orthotist, a respiratory therapist, or a compression fitting specialist. This ensures we can provide personalized service, recommend the right product, and ensure proper fit according to your specific needs.

Career questions

Haven’t found the answer to your question?

Book an appointment

We recommend booking an appointment for most products and services to ensure personalized guidance and the right fit. Once this form is completed, a member of our team will contact you promptly. For immediate assistance, please call 1-866-525-3757.

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What is the reason for your appointment?*

For a product (orthotics, compression stockings and garments, sleep apnea treatment)

For an assessment with a specialist (pain in feet, ankles, knees, back, chronic)

For an information request (pricing, availability, other)

Do you have a medical prescription?*

Yes

You do not need a medical prescription to consult a professional in our clinics. However, depending on the recommended product, a prescription may be required. Please note that orthotists are not medical doctors and are therefore not authorized to make diagnoses or issue medical prescriptions. For more information, please refer to our frequently asked questions.

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